LRS faces billing complaints in North Liberty as AG receives reports

LRS customers in North Liberty have reported inconsistent trash collection and billing issues, according to complaints received by the Iowa Attorney General’s office.

The most recent complaint was filed July 1, 2026. Issues were first reported in April 2026 in Johnson County, including North Liberty.

LRS is providing all residential customers in North Liberty with one month of free service as a goodwill credit applied through the city’s utility billing system.

The company has set up a dedicated customer service line for North Liberty residents at 224-233-1711.

“LRS is committed to accurate billing and responsive customer service,” the company said in a statement. “North Liberty customers can reach our dedicated line at 224-233-1711. Additionally, LRS is providing all North Liberty residential customers with one month of free service as a goodwill credit, applied through the City’s utility billing system. We are cooperating with the Iowa Attorney General’s office to ensure any complaints are resolved.”

One customer described repeated attempts to reach support. “It was consistently the busy tone,” Kyle Delveau said. “I’d call back an hour later the same thing I’d call back the next day and really for probably two weeks, I was calling every day to every other day. And it was just always that busy tone.”

LRS said it is unable to discuss individual accounts without customer information but welcomes the opportunity to resolve billing concerns directly.